Privacy Policy
Last updated: 23 August 2026
At ZYRON, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how ZYRON collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our services.
By using the ZYRON website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
ZYRON is an online retailer serving customers in the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: contact@zyron.co.uk
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information you provide to us
When you place an order, contact us or use certain features of our website, we may collect:
- Full name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order details and purchase history
- Information you provide when contacting our customer support team
- Any other information you voluntarily provide to us
Payment information
Payments are processed through secure third-party payment providers.
We do not normally store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Website interactions
- Referring website
- Approximate location based on technical information
- Date and time of website visits
Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for more information.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Send order confirmations and delivery updates
- Provide customer support
- Respond to enquiries and requests
- Process returns, refunds and replacements
- Prevent and detect fraud or misuse
- Maintain and improve our website
- Understand how customers use our website
- Improve our products, services and customer experience
- Send marketing communications where you have provided the appropriate consent or where permitted by applicable law
- Meet our legal, accounting and regulatory obligations
We will only use your personal information for legitimate and relevant purposes.
4. Our Lawful Bases for Processing
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may process your information when it is necessary to fulfil an order or provide services you have requested.
For example, we need your name and delivery address to send your order.
Legal obligation
We may process your information where necessary to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.
This may include fraud prevention, website security, customer service, business administration and improving our services.
Consent
Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.
Where we rely on consent, you have the right to withdraw it at any time.
5. Who We Share Your Information With
We may share personal information with trusted third parties where this is necessary to operate our business and provide our services.
These may include:
- Payment service providers
- Delivery and fulfilment providers
- Website and ecommerce service providers
- Customer support and communication providers
- Fraud prevention and security providers
- Analytics and advertising providers
- IT, hosting and technical service providers
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
We only share information where there is a legitimate reason to do so and, where required, appropriate safeguards are put in place.
We do not sell your personal information to third parties.
6. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
These safeguards may include recognised adequacy arrangements or appropriate contractual protections.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors such as:
- The purpose for which the information was collected
- Whether we need the information to provide ongoing customer support
- Legal, tax and accounting requirements
- The prevention and investigation of fraud or disputes
- Our legitimate business needs
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain types of processing
- Request the transfer of certain personal information to you or another organisation
- Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us at:
We may need to verify your identity before processing certain requests.
9. Marketing Communications
If you have agreed to receive marketing communications from us, we may send you information about products, offers, promotions and other updates from ZYRON.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:
Unsubscribing from marketing communications will not affect essential communications relating to your orders or transactions.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where permitted, support analytics and marketing.
Some cookies are necessary for the website to operate, while others may require your consent.
For more information about the cookies we use and how you can manage them, please see our Cookie Policy.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us at:
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
When we make changes, we will update the Last updated date at the top of this page.
We recommend checking this page periodically for the latest information.
15. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us:
ZYRON
Email: contact@zyron.co.uk
We will aim to respond to privacy-related requests within the timeframe required by applicable data protection law.
16. Complaints
If you are unhappy with how we have handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
The ICO's website is:
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