Returns & Refund Policy

Last updated: 25 August 2026

At ZYRON, we want you to be happy with your purchase. If you need to return an item or request a refund, we're here to help.

1. Your Right to Cancel

For eligible online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

This statutory right does not affect any additional return options that ZYRON may offer.

2. How to Request a Return

To request a return, please contact us at:

contact@zyron.co.uk

Please include:

• Your order number
• Your name
• The item you wish to return
• The reason for your return, if applicable

We will provide you with the relevant return instructions.

Please do not send your order to an address without first contacting us.

3. Condition of Returned Items

When cancelling an order, you are allowed to handle the goods to the extent necessary to establish their nature, characteristics and functionality, in the same way you reasonably could in a shop.

However, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.

Where possible, please return the item with:

• Original packaging
• Accessories
• Manuals or documentation
• Any other items supplied with the product

4. Faulty, Damaged or Incorrect Items

If your order arrives:

• Faulty
• Damaged
• Incorrect
• Significantly different from the product description

please contact us at contact@zyron.co.uk as soon as possible.

We may ask you to provide photographs or videos of the issue so that we can assess the situation.

Depending on the circumstances and your legal rights, we may offer a replacement, repair, refund or another appropriate remedy.

Your statutory rights under UK consumer law are not affected by this policy.

5. Refunds

Once we receive a returned item, we will process the refund in accordance with applicable UK consumer law.

Where a statutory cancellation right applies, refunds will generally be made within 14 days of receiving the returned goods, or earlier where required by law.

Refunds will normally be made using the original payment method.

As ZYRON currently offers free standard UK delivery, there is normally no standard delivery charge to reimburse.

6. Return Costs

Where you are exercising your statutory right to cancel an online order because you have changed your mind, you may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.

If the product is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it so that we can provide the appropriate instructions.

7. Products That May Be Excluded

Certain products may be excluded from the statutory cancellation right where permitted by law.

Examples can include:

• Personalised or made-to-order products
• Products that cannot be returned for health or hygiene reasons once unsealed
• Sealed products that are not suitable for return once the seal has been broken
• Other products specifically excluded by applicable consumer law

Where an exception applies, we will provide the relevant information before or at the time of purchase.

8. Exchanges

If you would prefer an exchange rather than a refund, please contact us.

Where possible, we may offer an exchange depending on product availability and the circumstances of the request.

An exchange is not intended to remove or limit any statutory rights you may have.

9. Refund Delays

Once we have processed your refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

If you believe your refund has been delayed, please contact us at:

contact@zyron.co.uk

10. Your Statutory Rights

Nothing in this policy limits or removes your legal rights as a consumer.

If a product is faulty, not as described, not fit for purpose or otherwise does not meet the requirements of UK consumer law, you may have additional legal remedies.

For online purchases, consumers generally have a 14-day cancellation period after receiving goods, subject to applicable exceptions.

11. Contact Us

For any questions regarding returns or refunds, please contact:

ZYRON Customer Support
Email: contact@zyron.co.uk

We will aim to deal with your request as quickly as reasonably possible.